<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[ADimation Media]]></title><description><![CDATA[ADimation Media]]></description><link>https://www.adimationmedia.com/blog</link><generator>RSS for Node</generator><lastBuildDate>Sun, 06 Sep 2026 10:45:42 GMT</lastBuildDate><atom:link href="https://ar.adimationmedia.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Something broken while cleaning a house: what to do]]></title><description><![CDATA[A vase, a picture frame, a lamp, a shelf of ornaments. It happens to everybody who cleans houses for a living, usually while doing exactly what they were asked to do, often in a hurry at the end of a visit, and frequently the item that breaks is worth far less financially than sentimentally. That changes the response.]]></description><link>https://www.adimationmedia.com/post/something-broken-while-cleaning-a-house</link><guid isPermaLink="false">6a9aba89f0d4752585080a91</guid><pubDate>Fri, 04 Sep 2026 12:33:13 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_c167943d43a141f2947788abed335315~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[Paint that does not quite match on a repaired panel]]></title><description><![CDATA[A customer collects a repaired car, sees it in daylight the next morning, and notices the repaired wing is slightly different from the door beside it. In certain light it is invisible. At a particular angle it is obvious, and once somebody has seen it they cannot stop seeing it. That is the difficulty.]]></description><link>https://www.adimationmedia.com/post/paint-that-does-not-quite-match</link><guid isPermaLink="false">6a9aba8840b25387a6f299d8</guid><pubDate>Fri, 04 Sep 2026 12:33:12 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_d6afff53d9fd470dae671ff7a97062a7~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[Flowers that did not last as long as promised]]></title><description><![CDATA[A customer messages three days after buying an arrangement to say the whole thing has collapsed. Sometimes it is a gift and the recipient has mentioned it, which is worse, because the person who paid is now embarrassed as well as disappointed.]]></description><link>https://www.adimationmedia.com/post/flowers-that-did-not-last-as-long-as-promised</link><guid isPermaLink="false">6a9aba885936f8fee6c21ac9</guid><pubDate>Fri, 04 Sep 2026 12:33:12 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_26400050bdf64b8ba918d76da05452c4~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[Food that ran out halfway through an event you catered]]></title><description><![CDATA[Halfway through service, the food runs out. Some guests have eaten and some have not, the host is standing in front of a hundred people who have paid or been invited, and there is no possible way to fix this in the next twenty minutes.]]></description><link>https://www.adimationmedia.com/post/food-that-ran-out-halfway-through-an-event</link><guid isPermaLink="false">6a9aba887954984b4859307a</guid><pubDate>Fri, 04 Sep 2026 12:33:12 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/cd25a1_716ef9c1ba6c4d0582aa376ab2fcdd8b~mv2.webp/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[Explaining a declined claim to a client without losing them]]></title><description><![CDATA[A client has a loss — a flood, a theft, a business interruption — and the insurer declines. Perhaps an exclusion applies, perhaps a condition was breached, perhaps the sum insured was inadequate and averaging has reduced the settlement to a fraction of the loss.]]></description><link>https://www.adimationmedia.com/post/explaining-a-declined-claim-to-a-client</link><guid isPermaLink="false">6a9aba887954984b48593078</guid><pubDate>Fri, 04 Sep 2026 12:33:12 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_a0adfe2e913d41319dd4d939d7607fbd~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[Damage a customer says happened at the valet]]></title><description><![CDATA[A customer collects their car and points at a scratch on the rear quarter, or a mark on a leather seat, or a scuffed alloy. They are certain it was not there this morning. You are fairly certain it was, and neither of you has anything to prove it.]]></description><link>https://www.adimationmedia.com/post/damage-a-customer-says-happened-at-the-valet</link><guid isPermaLink="false">6a9aba8740b25387a6f299d4</guid><pubDate>Fri, 04 Sep 2026 12:33:12 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_52c1b316561748e494d550468de8c41e~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[A tenant complaint the landlord blames on you]]></title><description><![CDATA[A tenant complains — a repair that has taken three weeks, a boiler that has been condemned, damp in a bedroom — and escalates. Then the landlord rings, annoyed, because they are being contacted directly, or served a notice, or told they are in breach of something, and they want to know why the agent did not deal with it.]]></description><link>https://www.adimationmedia.com/post/a-tenant-complaint-the-landlord-blames-on-you</link><guid isPermaLink="false">6a9aba87f0d4752585080a8b</guid><pubDate>Fri, 04 Sep 2026 12:33:11 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_8621b03dcf0143a3bc084831170baeb6~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[An application declined after the client committed to a purchase]]></title><description><![CDATA[The offer was accepted, the solicitors are instructed, the searches are back, and then the lender declines. Sometimes at underwriting, sometimes after a down-valuation, occasionally because something appeared on a credit file that nobody expected.]]></description><link>https://www.adimationmedia.com/post/an-application-declined-after-the-client-committed</link><guid isPermaLink="false">6a9aba8740b25387a6f299d2</guid><pubDate>Fri, 04 Sep 2026 12:33:11 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/db3ae3_9fee416b63a74d439e7ca2274220256c~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[A repair that did not fix the problem the customer paid for]]></title><description><![CDATA[A customer collects their car, pays a substantial bill, and the noise is still there. Or the light comes back on within fifty miles. They return and, quite reasonably, want to know what they have paid for.]]></description><link>https://www.adimationmedia.com/post/a-repair-that-did-not-fix-the-problem</link><guid isPermaLink="false">6a9aba87d055a51adf13b990</guid><pubDate>Fri, 04 Sep 2026 12:33:11 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_a49c30a45cff4932a241b8b426fbe1f1~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[A fault two weeks after buying the car from you]]></title><description><![CDATA[A customer collects a car, drives it happily for a fortnight, and then a warning light appears or something mechanical fails. They ring, and the tone tells you they suspect they were sold a car with a known problem.]]></description><link>https://www.adimationmedia.com/post/a-fault-two-weeks-after-buying-the-car</link><guid isPermaLink="false">6a9aba867954984b48593072</guid><pubDate>Fri, 04 Sep 2026 12:33:10 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_dc66baa6ad47442e8e6c76e31c39e6fc~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[When the photographs are not what they hoped for]]></title><description><![CDATA[A gallery is delivered and the response is muted. Sometimes the client says it directly — the colours are not what they imagined, or there are none of a particular person, or the style is different from what they had in mind. Sometimes there is just a short thank you and no order.]]></description><link>https://www.adimationmedia.com/post/when-the-photographs-are-not-what-they-hoped</link><guid isPermaLink="false">6a9ab8a040b25387a6f29569</guid><pubDate>Fri, 04 Sep 2026 12:25:05 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_c697a6bb8a0f4990ac9dc7a9e6cf41c1~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[An outage the client blames on you but did not cause]]></title><description><![CDATA[A client's office cannot work. Email is down, or a line-of-business application is unavailable, or the internet has failed entirely. You are the IT provider, so you are the one being rung, and the tone of the call makes it clear that this is understood to be your fault.]]></description><link>https://www.adimationmedia.com/post/an-outage-the-client-blames-on-you</link><guid isPermaLink="false">6a9ab8a0cdf183e02308f0f6</guid><pubDate>Fri, 04 Sep 2026 12:25:04 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_a0adfe2e913d41319dd4d939d7607fbd~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[A sign that has faded in eighteen months on a shopfront]]></title><description><![CDATA[A shopfront sign installed a year and a half ago now looks tired. The reds have gone orange, a section of vinyl has lifted at an edge, or the printed panel has a chalky appearance. The client paid for something they expected to last five years and it looks poor after eighteen months.]]></description><link>https://www.adimationmedia.com/post/a-sign-that-has-faded-in-eighteen-months</link><guid isPermaLink="false">6a9ab8a0950c73fdcf79f9f2</guid><pubDate>Fri, 04 Sep 2026 12:25:04 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_26400050bdf64b8ba918d76da05452c4~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[A website that went down for a morning: handling it]]></title><description><![CDATA[A client rings at nine to say their site is showing an error. It comes back at half past eleven. Nothing is permanently broken and, on most sites, the commercial loss is modest. But the client spent two and a half hours unable to answer the question of what was happening, and that is the part they will remember.]]></description><link>https://www.adimationmedia.com/post/a-website-that-went-down-for-a-morning</link><guid isPermaLink="false">6a9ab8a07954984b48592c07</guid><pubDate>Fri, 04 Sep 2026 12:25:04 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_f83bd416010a44ff90af3f99460826e9~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[A sale that falls through near exchange, and the fallout]]></title><description><![CDATA[Eleven weeks in, with removals booked and a purchase depending on it, the buyer withdraws. Sometimes it is a survey, sometimes a mortgage, sometimes a chain collapsing two links away, and sometimes no reason is given at all.]]></description><link>https://www.adimationmedia.com/post/a-sale-that-falls-through-near-exchange</link><guid isPermaLink="false">6a9ab8a040b25387a6f29565</guid><pubDate>Fri, 04 Sep 2026 12:25:04 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_4afea46a66884c0cbc7e34b3c654f7f5~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[A print run that went out with an error in it]]></title><description><![CDATA[Five thousand brochures are delivered and somebody spots that the phone number is missing a digit. Or a price is wrong, or a name is misspelled on the back page, or the trim has cut through text on every copy.]]></description><link>https://www.adimationmedia.com/post/a-print-run-that-went-out-with-an-error</link><guid isPermaLink="false">6a9ab89ff0d475258508060d</guid><pubDate>Fri, 04 Sep 2026 12:25:03 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/db3ae3_9fee416b63a74d439e7ca2274220256c~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[A return that was submitted wrong and how to correct it]]></title><description><![CDATA[You notice, while preparing the next quarter, that a figure in the last return was wrong. Perhaps a batch of purchase invoices was posted to the wrong period, or a rate was applied incorrectly, or an item was reclaimed that should not have been.]]></description><link>https://www.adimationmedia.com/post/a-return-that-was-submitted-wrong</link><guid isPermaLink="false">6a9ab89fcdf183e02308f0f3</guid><pubDate>Fri, 04 Sep 2026 12:25:03 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_24bafabe24c942dcb2b36fe2e5b83aa9~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[A batch rejected by the customer at goods-in]]></title><description><![CDATA[A customer's goods-in inspection rejects a delivery. Sometimes it is a dimension outside tolerance, sometimes a finish issue, sometimes paperwork that does not match. Whatever the reason, their production is now waiting and somebody at their end is explaining to their own management why the line has stopped.]]></description><link>https://www.adimationmedia.com/post/a-batch-rejected-by-the-customer</link><guid isPermaLink="false">6a9ab89f7954984b48592c02</guid><pubDate>Fri, 04 Sep 2026 12:25:03 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_5cf5a85148f94f47ae9379442e20ba23~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[A client unhappy with the outcome of a case, not the service]]></title><description><![CDATA[A matter concludes and the client is dissatisfied. They did not get what they wanted, or the settlement was lower than they hoped, or the costs consumed a large share of the recovery. Sometimes the complaint is about the outcome. Sometimes it is genuinely about the service and arrives disguised as a complaint about the outcome.]]></description><link>https://www.adimationmedia.com/post/a-client-unhappy-with-the-outcome-of-a-case</link><guid isPermaLink="false">6a9ab89f5936f8fee6c21683</guid><pubDate>Fri, 04 Sep 2026 12:25:03 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/db3ae3_fdd6716065f643b29a38ebddb490519d~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item><item><title><![CDATA[A penalty the client blames on the accountant]]></title><description><![CDATA[A penalty notice arrives and the client forwards it with a short message asking why this has happened when they pay a firm to look after exactly this. Sometimes there is interest as well, and sometimes the sum is large enough to matter to a small business.]]></description><link>https://www.adimationmedia.com/post/a-penalty-the-client-blames-on-the-accountant</link><guid isPermaLink="false">6a9ab89fd055a51adf13b522</guid><pubDate>Fri, 04 Sep 2026 12:25:03 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2f3430_0adde8fd17444413a4fbd57d272e8b17~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator></dc:creator></item></channel></rss>